Data Privacy Policy

By clicking on the button below, you can call up our data protection notice and edit your data protection settings there

The protection of your personal data is a top priority for us. As a consequence, we handle your data exclusively in strict compliance with data privacy laws (DSGVO, TKG 2003). In the following data privacy policy, we inform you about the most important aspects of how data is handled within the framework of our website.

If you have transmitted your personally identifiable information through this website or by email, such information will only be used in order to conduct correspondence with you as well as for those purposes for which you provided that information. We assure you that your personally identifiable information will not be shared with third parties unless the law requires us to do so.

The data you have provided will only be stored for 12 months or until such point as the purpose for which it was shared has been achieved. Insofar as the law requires that data be stored for a specific period of time, we will comply with such legal provisions. Should you no longer agree to our storing your personally identifiable data, pursuant to your request we will delete such data. If your personal data has changed in the meantime, we will correct that data based upon the information you provide us.

For security reasons and in order to protect transmission of confidential content, such as inquiries which are sent to us using the contact form, this site uses SSL encryption. You will be able to recognize the secure connection when the URL in your browser changes from "http://" to "https://", also generally accompanied by a green padlock symbol in your browser toolbar. When SSL encryption is activated, the data you share with us cannot be read or stolen by third parties.

You have the right, at any time and at no cost, to receive information about your personally identifiable data stored by us, about the source and recipient, the purpose for which it was collected, as well as to demand the correction, blockage or deletion of such data.

If you think that the processing of your data violates the data protection law or your data protection claims have otherwise been violated, you can complain to the relevant supervisory authority. In Austria this is the „Datenschutzbehörde“ (data protection authority).

If you have questions on the topic of “your personally identifiable data”, you may contact us at any time as follows:

Heinz Peter Hartweger
Weißenbach 23
8967 Haus im Ennstal
+43 3686 5226
rlbhtl-hrtwgrt

A cookie is a small file consisting of letters and numbers, containing information that is downloaded to your device whenever you open a webpage with the aid of your browser. It does not cause any damage. In order to get optimal use out of the website and benefit from certain personalized functions, it is necessary to accept cookies on your computer, tablet or smartphone. Such cookies enable us to recognize your browser the next time you pay us a visit. However, if you do not wish this to happen automatically, you can change the settings in your browser so that you are informed on each occasion and can accept the cookies, or not, on a case-by-case basis.

However, you should be aware that, by deactivating cookies, this may reduce the functionality of our website.

Cookies make it possible to differentiate you from other users. This helps to make surfing this website more pleasant for visitors and to improve the website itself. When you reopen pages you have already visited several times in the past, cookies will also help improve your user experience. Assuming that you use the same device and the same browser as before, these cookies tell us how you use our pages and may potentially make the content displayed more relevant to your personal interests and needs.

Most of the cookies we use are so-called “session cookies”. At the end of your visit, they are automatically deleted. Visit data that must remain permanently available during a session includes form data, which allows us to redisplay such data if information has been entered erroneously. However, this will also be deleted once the form is submitted. The cookies used on our website do not collect any information with which we can personally identify you.

By activating the "Use all functions" option in the data protection settings that were offered when you accessed our website, you have already consented to the use of cookies when using this website.

You can prevent cookies e.g. for Google Analytics by changing your privacy settings for this website. To do this, use the button at the top of this page to call up your data protection settings and click on "Use without external services". This will deactivate all cookies for this website.

The provider of our website automatically stores information in so-called server log files for certain services on the server on which our website is hosted. All log files are rotated daily, the logs from the previous day are archived and are then available for the specified retention time. However, these are purely internal log files to which we as the customer have no access. This data is not merged with personal data sources.

Web server log file
Contains: Domain, IP, requests, user agent, timestamp, status code
Retention time: 3 days

FTP log file
Contains: FTP User, IP, Downloaded / Uploaded files
Retention time: 24 hours

Email log file
Contains: metadata (sender, receiver, time, IP, size)
Retention time: 3 days

The plug-in we use from Google is based on a 2-click system. When you open a website, only a placeholder is loaded for YouTube videos and no actual connection is made automatically to YouTube itself. This connection is only initiated when you click on the appropriate button to view the video. In order to enable you to view the video, the website uses a plug-in from the Google-owned service YouTube. The operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you are also logged into your YouTube account while visiting our website, whenever you play a video you also allow YouTube to associate your surfing behaviors with your personal profile. However, you can prevent this from happening by logging out of your YouTube account beforehand.

When you view the video, a connection is made to the servers of YouTube. This simultaneously informs the YouTube server which of our pages you are visiting and have already visited.

Further information about how user data is used as well as the data privacy policy can be found on the pertinent webpages of Google.

We integrate the maps of the work “OpenStreetMap” https://www.openstreetmap.org, which are offered on the basis of the Open Data Commons Open Database license (ODbL) by the OpenStreetMap Foundation (OSMF). Data protection declaration of the OSMF.

As far as we know, the data of the users are used by OpenStreetMap exclusively for the purpose of displaying the map functions and temporarily storing the selected settings. This data may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually carried out as part of the settings of their mobile devices).

The Google Tag Manager is a system that controls which and when tags (scripts) are executed on the website.

This can be e.g. Google Analytics, which the Google Tag Manager can use to generate statistics on user behavior on the website. The Google Tag Manager works with tags and triggers.

Tags are pieces of code, such as HTML or JavaScript, that are used on the website for analysis or marketing purposes. This can be a social media plugin, a tracking pixel or something similar. Such tags and scripts can set cookies to collect data.

However, Google Tag Manager does not access this data and does not set any cookies itself. If cookies have been deactivated via the data protection settings, this also applies to those cookies that were implemented via tags with the Google Tag Manager.

Find more information about the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de&gl=en

To measure our conversion rates, our website uses the visitor activity pixel of Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/

You have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen To do this, you first have to log into Facebook.

If you do not have a Facebook account, you can deactivate any userbased advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/de/praferenzmanagement/

If you wish to subscribe to the newsletter offered on our website, we require you to provide us with an email address along with information that allows us to verify that you are indeed the owner of the email address provided and that you consent to receipt of the newsletter. In order to provide you with customized content, we collect and process information which you share with us voluntarily, including your interests, birthday, postcode and town of residence.

By clicking on the registration link, you agree to the processing of your personally identifiable information (such as: first name, last name, email address) by us as the data privacy officer, for the purposes of sending you an email newsletter on the basis of your expressed permission, until such time as said permission is revoked.

In order to guarantee that you do indeed consent to our sending you the newsletter, we use the so-called double opt-in process. This involves adding a potential recipient to a temporary mail server. An email is then sent to the user, giving the user an opportunity to express their legal consent to receipt of newsletters. Only when this confirmation has been provided will the user’s email address be actively added to our newsletter server.

We use this information exclusively in order to regularly send out the information you have requested or in order to keep you up-to-date with our very latest offers.

Your consent to the storage of information, your email address as well as use thereof in order to send a newsletter may be revoked at any time, for example by using the “unsubscribe” link contained in the newsletter itself or by using the unsubscribe form on our website.

In order to send you a newsletter, we use special newsletter software. This also involves sending your data to the operator of the newsletter software company, where your registration and/or cancellation including the date and time of day are recorded. Of course, this occurs subject to stringent controls designed to protect your personal privacy. This company is prohibited from selling your information or using it for any purposes other than sending you newsletters. We have entered into a data-privacy contract to that effect with the newsletter provider in question.

The social media buttons provided on our website for Facebook, Instagram and flickr are hyperlinks to the respective social media channel. They do not create an automatic connection to the various platforms, which distinguishes them from “like” buttons, which are not used on this website.

The online booking module used by us on this website make it easier for you and us to agree and manage room bookings. For this purpose we use "Kognitiv", which is provided by Seekda GmbH. In the case of a room booking the collection of the data is essential, as this is necessary for the processing of your booking and the provision of your booked service for the Hartweger's Hotel. The data entered will be transmitted to Seekda GmbH.

You can find more information on handling user data in the Privacy Policy of Seekda GmbH.

The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to the strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time by clicking on the slider. The objection has no disadvantageous consequences. If no slider is displayed, the data collection is already prevented by other blocking means.

Further information on data protection with etracker can be found here.

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.